Privacy Policy

Your privacy is very important to TGLuxuryStays (“we” / “us”). We follow strict security procedures in the storage and disclosure of personal information which you have given to us when accessing and using our website, when making a booking on our website or registering with us, to protect your privacy in accordance with the provisions of the applicable data protection laws. In this section, you can find information about our policy regarding the protection of personal data, our use of cookies and the security policy that we follow about your privacy.

We collect personal data from you if you register online with us, access and/or use our website or carry out transactions for goods and services via our website or our hotel directly.

1. Information We Collect and How We Use and Share It

Personal data we collect when you access and use our website, when you make a booking through our reservation system, and where you register online with us (hereinafter referred to as “personal data”):

• Your name, email address, physical address, phone number, date of birth, country location, and payment card information (to the extent this information is provided by you).
• Information relating to your membership in one of our services or programs.
• Information about how you use our website, products, and services.
• Information such as stay and room preferences made during the course of your reservation, such as your preferred room type and specific requests to the hotel.
• Digital Key Functionality – We use background location services and collect location data even when the app is closed or not in use for the digital key functionality on the app.

2. We Use the Personal Data Collected for the Purposes of:

• Registering you as a new user of our services and managing our relationship with you as a registered user.
• Providing our reservation and booking services for our hotels and facilities to you.
• Internal analysis purposes.
• To the extent that you have consented to being contacted for marketing purposes, we will use your personal data for the purposes of providing you with email newsletters, surveys, and other communication for advertising and marketing of our services, as well as providing you with targeted advertisements on our or third-party websites.
• Maintaining legal records and accounts for the time periods required by European/Cyprus law or where we need to comply with a legal or regulatory obligation.
• Where it is necessary to establish and/or exercise our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

3. Disclosures of Your Personal Data

We may have to share your personal data within our group to the extent that is necessary for the purposes for which the personal data was collected. This includes sharing with third-party companies under specific contract terms in accordance with applicable laws, whose services we employ to conduct our business or in relation to any supply of products and services. Disclosure of your personal data may also be required to comply with any applicable laws.

In instances where you have consented to the use of your personal data for advertising and/or marketing purposes, we may share your personal data with third-party online service providers who may be located outside of the EEA.

Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it and that all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions.

List of Processors:

• Survey: ReviewPro
• Online Reservations System: UIBS
• Hotel Management System: Theova
• Newsletter Service: UIBSces

Data Retention of Your Personal Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Information Security

We work hard to protect our users and their personal data from unauthorized access, alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt many of our services using SSL.
• We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal data to TG employees, contractors, and agents who need to know that information to process it for us. They are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.